Customer Support

Friendly and responsive support services have been a key part of the Schoolhouse Software heritage dating back to 1984. Delivering an exceptional customer service experience is every employee’s #1 priority. With more than a third of our staff dedicated exclusively to customer service, we continue to expand the list of services you can use.

Services Overview

• Installation and implementation services – our systems engineering specialists must pass rigorous tests and are professionally trained to provide either on-site or telephone support for your applications and systems. Certified in Microsoft® Windows/NT®, UNIX®, Oracle® database software and Novell® networks, our systems engineers are equipped to tackle any technical issue that arises so you are free to focus on the bigger picture. In the early stages of implementation, our professionals can provide detailed analysis of your systems and develop an overall implementation plan that stays on budget. We then work closely with your staff in moving through the implementation phases leading up to the formal hand off to our trained support personnel.



• Training – our training specialists are experts in our applications with specialized knowledge of your industry. You can utilize them to directly train your staff and operators, or to "train your trainers" on things like how to install new sites or upgrade your existing Schoolhouse Software applications. Training is offered directly at your site in familiar surroundings, thus ensuring your special needs are addressed while reducing travel expenses for your employees.



• Customer Care Telephone Support – our Technical Support Representatives (TSR) stand ready to answer questions and diagnose any problems you might encounter from 5:00 AM to 4:30 PM PST. To ensure you receive the best possible attention, your district is assigned a personal TSR who has first-hand knowledge of your system and the demands placed upon you and your staff. This close working relationship with one Schoolhouse Software TSR greatly reduces the time required to identify and resolve problems.



• Support Plans - whether you need us to manage the entire installation and training for you or you have your own internal support organization, we have a plan that’s right for you. Choose from three separate support plans designed with varying levels of service based upon your department or district’s needs and abilities. Each plan includes all updates to your currently installed software without additional software charges.